TERMS OF USE
Effective Date: [Aug-2024]
Welcome to ECO Ride. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. These Terms of Use are divided into two parts: one for Captains (Drivers) and one for Users (Passengers).
1. GENERAL TERMS
The following general terms apply to both Captains and Users:
- Acceptance of Terms: By accessing or using our services, you agree to these Terms of Use and any additional terms and conditions that may apply.
- Modification of Terms: ECO Ride reserves the right to update or modify these terms at any time without prior notice. Your continued use of the services following any changes signifies your acceptance of the new terms.
- Privacy Policy: Your use of ECO Ride is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
2. TERMS FOR CAPTAINS (DRIVERS)
2.1 Eligibility
- You must be at least 21 years old and hold a valid driver’s license issued in Saudi Arabia.
- You must pass all required background checks and vehicle inspections to ensure compliance with ECO Ride’s standards.
- You must provide accurate and up-to-date information during the registration process, including personal identification, vehicle details, and insurance information.
2.2 Responsibilities
- Safety: You must prioritize the safety of your passengers at all times, following all traffic laws and regulations.
- Professional Conduct: You are expected to maintain a professional and courteous demeanor, providing a clean and comfortable ride experience.
- Maintenance: It is your responsibility to ensure that your vehicle is well-maintained, clean, and safe for passengers.
- Compliance: You must comply with all applicable laws, regulations, and ECO Ride policies while providing ride services.
- Payment: You agree to the fare set by the passenger within the guidelines of ECO Ride’s pricing policy and understand that ECO Ride will deduct a service fee from each fare.
- Payouts: Earnings will be disbursed on a weekly basis to the bank account you have provided.
2.3 Prohibited Activities
- Fraudulent Behavior: Engaging in any form of fraud, including but not limited to manipulating the ride-hailing system, misrepresenting vehicle or driver details, or providing false information.
- Unsafe Driving: Reckless driving, driving under the influence of drugs or alcohol, or violating traffic laws.
- Harassment: Any form of harassment, abuse, or inappropriate behavior towards passengers is strictly prohibited.
2.4 Termination
- ECO Ride reserves the right to suspend or terminate your account at any time if you violate these Terms of Use, fail to meet the required standards, or engage in behavior that could harm the reputation of the company.
3. TERMS FOR USERS (PASSENGERS)
3.1 Eligibility
- You must be at least 18 years old to create an account and use ECO Ride’s services. Minors may use the service under the supervision of a responsible adult.
3.2 Responsibilities
- Accurate Information: You must provide accurate and complete information during the registration process and when booking a ride.
- Payment: You agree to pay the fare you set with the driver, including any applicable fees, via the payment methods provided by ECO Ride.
- Behavior: You are expected to behave respectfully and responsibly during your ride. Any damage caused to the driver’s vehicle may result in additional charges.
- Cancellations: You may cancel a ride within a specified time frame without penalty. Repeated cancellations or no-shows may result in charges or suspension of your account.
3.3 Prohibited Activities
- Fraudulent Behavior: Providing false information, creating multiple accounts, or engaging in any form of fraud.
- Unsafe Behavior: Engaging in behavior that endangers the safety of the driver or other passengers.
- Harassment: Any form of harassment, abuse, or inappropriate behavior towards drivers is strictly prohibited.
3.4 Termination
- ECO Ride reserves the right to suspend or terminate your account if you violate these Terms of Use, engage in fraudulent activities, or behave in a manner that could harm the driver or the company’s reputation.
4. LIABILITY DISCLAIMER
- Service Availability: ECO Ride does not guarantee that the service will be available at all times or without interruption. We are not liable for any damages resulting from service disruptions.
- Limitations of Liability: ECO Ride is not responsible for any direct, indirect, incidental, or consequential damages arising from your use of our services, including but not limited to personal injury, property damage, or loss of data.
- Indemnity: You agree to indemnify and hold ECO Ride harmless from any claims, damages, or expenses arising from your use of our services or violation of these Terms of Use.
5. CONTACT US
If you have any questions or concerns about these Terms of Use, please contact us at: